Meet the Partners:
Jeanne Merritt, LCSW
Jennifer Rogers, CCM
Jeanne has lived in Bend, Oregon, for over 20 years where she has dedicated herself to serving seniors. In 2004, she received her Masters in Social Work (MSW) from Portland State University, with an emphasis in Geriatric Care, and went on to earn her Licensure in Clinical Social Work (LCSW). Her professional experience with seniors includes discharge planning, caregiving, case management, hospice social work, and senior advocacy. Jeanne is passionate about protecting the vulnerability of aging seniors, strengthening family ties, and promoting healing during hardships. She has innate ability to actively listen, synthesize issues, and identify practical solutions.
Jennifer has worked in the local Bend, Oregon community for the past 23 years. She holds a degree in Health Care Administration from Oregon State University, and accreditation as a Professional Case Manager through the Commission for Case Manager Certification (CCMC). As a Case Manager, she is well versed in health insurance and navigating the healthcare system, including inpatient hospital stays, skilled nursing stays, provider/doctor visits, pharmacy, and labs. As an advocate, Jennifer maintains strong and positive relationships with local physicians, providers, hospital discharge planners, home health and hospice agencies.
Frequently Asked Questions
What Kinds of Clients Do You Serve?
We offer geriatric care management for aging seniors and families who want to address immediate and near-term care needs, those suddenly confronted with an illness or life altering event, and those who want to enhance overall quality of life.
More often than not, we work directly with family members to assess the needs of their loved one and coordinate care services. Our clients vary but the vast majority are 55+ and either in crisis, anticipating a transition, or being proactive about maintaining overall quality of life.
How is Bend Senior Care Management different from a typical Home Care provider?
We assess needs, develop personalized care plans, coordinate care services, and serve as your local advocate when making day-to-day decisions. While we will coordinate home care services, Bend Senior Care Management does not provide in-home care services.
No! Franchises pay big fees to the franchise company; we put that money into case management and providing personalized services.
Yes, our minimum level of service or engagement is one month from initial engagement. Our Crisis Care and Care Management services typically take 14 - 21 days to plan and implement but the average engagement is 3-4 months.
Some long term care policies do cover services provided by a geriatric case manager, however, our geriatric care management services have yet to be covered by Medicare or Medicaid. Within the geriatric care management community, there is ongoing deliberation that qualifying services be covered due to the fact that the profession undoubtedly saves Medicare dollars. Our counseling services are covered by Medicare and other health insurance companies.
While the actual time spent with each client may vary each week (according to individual needs), on average, we allocate 12 hours per month to our Care Management clients and 16 hours per month for Crisis Care clients. This time is spread across care planning, coordination, implementation, and face-to-face time with our clients, their families and the aging care community.
In limited cases, we are available to assist on a consultative (hourly) basis but most families quickly come to understand why we offer fixed-price monthly service agreements. Our contract states that you may cancel services at any time.
Absolutely! We have many satisfied clients and referral sources in the local community who will be glad to talk to you. Please call us to discuss your needs and we’ll send you a list of references who can speak to the experience with us in a similar situation. We are also affiliated with the National Association of Social Worker’s (NASW), Commission for Case Manager Certification, and proud members of the Aging Life Care Association. Additionally, Jeanne and Jennifer have worked with an array of professionals that provide elderly assistance to aging seniors and their families. Call us and we’d be happy to connect you with a few of our professional references.
We will work with you to help meet your needs. We are usually able to conduct an initial discovery meeting within 48 hours.
Call us at 541-782-8381 or click the “Meet with Us” button at the bottom of the page to arrange an initial assessment. If we both agree that Bend Senior Care Management is the right fit for you or your loved one, we will prepare a service agreement for your consideration. See our CARING page for more information.
Frequently Asked Questions
What Kinds of Clients Do You Serve?
We offer geriatric care management for aging seniors and families who want to address immediate and near-term care needs, those suddenly confronted with an illness or life altering event, and those who want to enhance overall quality of life.
More often than not, we work directly with family members to assess the needs of their loved one and coordinate care services. Our clients vary but the vast majority are 55+ and either in crisis, anticipating a transition, or being proactive about maintaining overall quality of life.
How is Bend Senior Care Management different from a typical Home Care provider?
We assess needs, develop personalized care plans, coordinate care services, and serve as your local advocate when making day-to-day decisions. While we will coordinate home care services, Bend Senior Care Management does not provide in-home care services.
No! Franchises pay big fees to the franchise company; we put that money into case management and providing personalized services.
Yes, our minimum level of service or engagement is one month from initial engagement. Our Crisis Care and Care Management services typically take 14 - 21 days to plan and implement but the average engagement is 3-4 months.
Some long term care policies do cover services provided by a geriatric case manager, however, our geriatric care management services have yet to be covered by Medicare or Medicaid. Within the geriatric care management community, there is ongoing deliberation that qualifying services be covered due to the fact that the profession undoubtedly saves Medicare dollars. Our counseling services are covered by Medicare and other health insurance companies.
While the actual time spent with each client may vary each week (according to individual needs), on average, we allocate 12 hours per month to our Care Management clients and 16 hours per month for Crisis Care clients. This time is spread across care planning, coordination, implementation, and face-to-face time with our clients, their families and the aging care community.
In limited cases, we are available to assist on a consultative (hourly) basis but most families quickly come to understand why we offer fixed-price monthly service agreements. Our contract states that you may cancel services at any time.
Absolutely! We have many satisfied clients and referral sources in the local community who will be glad to talk to you. Please call us to discuss your needs and we’ll send you a list of references who can speak to the experience with us in a similar situation. We are also affiliated with the National Association of Social Worker’s (NASW), Commission for Case Manager Certification, and proud members of the Aging Life Care Association. Additionally, Jeanne and Jennifer have worked with an array of professionals that provide elderly assistance to aging seniors and their families. Call us and we’d be happy to connect you with a few of our professional references.
We will work with you to help meet your needs. We are usually able to conduct an initial discovery meeting within 48 hours.
Call us at 541-782-8381 or click the “Meet with Us” button in the menu at the top of the page to arrange an initial assessment. If we both agree that Bend Senior Care Management is the right fit for you or your loved one, we will prepare a service agreement for your consideration. See our CARING page for more information.
Meet the Partners:
Jeanne Merritt, LCSW
Jennifer Rogers, CCM
Jeanne has lived in Bend, Oregon, for over 20 years where she has dedicated herself to serving seniors. In 2004, she received her Masters in Social Work (MSW) from Portland State University, with an emphasis in Geriatric Care, and went on to earn her Licensure in Clinical Social Work (LCSW). Her professional experience with seniors includes discharge planning, caregiving, case management, hospice social work, and senior advocacy. Jeanne is passionate about protecting the vulnerability of aging seniors, strengthening family ties, and promoting healing during hardships. She has innate ability to actively listen, synthesize issues, and identify practical solutions.
Jennifer has worked in the local Bend, Oregon community for the past 23 years. She holds a degree in Health Care Administration from Oregon State University, and accreditation as a Professional Case Manager through the Commission for Case Manager Certification (CCMC). As a Case Manager, she is well versed in health insurance and navigating the healthcare system, including inpatient hospital stays, skilled nursing stays, provider/doctor visits, pharmacy, and labs. As an advocate, Jennifer maintains strong and positive relationships with local physicians, providers, hospital discharge planners, home health and hospice agencies.
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